What is Customer Churn Rate and How Can You Reduce Yours? | Propeller CRM Blog
While all businesses should pay close attention to their churn rate, it’s particularly important for SaaS companies that operate on a subscription model. Some of your customers will stick around for decades, but other will drop off your radar as soon as their free trial ends.
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Originally seen on my post from Connexion Solutions – http://www.facebook.com/pages/p/795640693883516